Professional Services
Services are tailored based on your practice’s particular needs. We provide suggestions, validation and guidance as an outside expert. In other words, we have your back.
You are a successful dentist. But being a caring, educated dentist doesn’t automatically make you an expert on how to run a business; how to educate, manage and retain quality staff; or how to effectively translate financial presentations to patients. Together, let’s elevate the nooks and crannies of your business to match the level of care you offer.
On-Site Observation
This is the first and most important step in the consultation process. We observe your daily operations in all practice areas, review staff and patient interaction, over-the-phone communication, and garner staff feedback on culture and policies. We listen to you and your needs first, and recommend only once we have a full understanding of the ins and outs of your office. Together we develop an offering of simple solutions, including resources and trainings, based on best practices in customer service and areas of opportunity that work best for you.
Metric Analysis
Everything your practice does can be measured. Crowns, collections, average minutes per patient. This information is invaluable in terms of gauging efficiency and efficacy. We’ll help you understand and interpret your numbers to see what’s working and what’s not. You will learn how to utilize these numbers for creating goals and plans for improvement. Metrics, once understood correctly, give you control of your practice for the long term. It’s evidence you can use to stay on track, giving you parameters for and direction towards where you want to be.
On-Site Observation
This is the first and most important step in the consultation process. We observe your daily operations in all practice areas, review staff and patient interaction, over-the-phone communication, and garner staff feedback on culture and policies. We listen to you and your needs first, and recommend only once we have a full understanding of the ins and outs of your office. Together we develop an offering of simple solutions, including resources and trainings, based on best practices in customer service and areas of opportunity that work best for you.
Metric Analysis
Everything your practice does can be measured. Root canals, collections, average minutes per patient. This information is invaluable in terms of gauging efficiency and efficacy. We’ll help you understand and interpret your numbers to see what’s working and what’s not. You will learn how to utilize these numbers for creating goals and plans for improvement. Metrics, once understood correctly, give you control of your practice for the long term. It’s evidence you can use to stay on track, giving you parameters for and direction towards where you want to be.
Staffing Support
Bolster workplace culture with personality tests and team exercises, giving staff a better understanding of themselves, each other, and people in general. This increased empathy creates better staff retention, workplace culture, customer service, and sales opportunities. We’ll help you institute best-practice hiring procedures, stand-in on employee reviews, negotiate salaries, and even support you in disciplinary action when necessary. Your practice can only be as healthy as your people. Find what drives and motivates from within and create an environment you’re excited to be a part of each day.
Management Systems
Appraise your workflow and management systems for scheduling, treatment plans, patient flow, and accounts receivables. Many times a small tweak solves a large issue. Other times, a completely different structure better suits your practice goals. And sometimes, there’s no system at all. Whatever the case, we’ll get you there. Your entire team will train on new protocol to ensure consistency, predictability and buy-in across your practice. Staff will be empowered with resources and support. We’ll continue to evaluate, based on your team’s feedback, and continue implementation until success and understanding is universal.
Staffing Support
Bolster workplace culture with personality tests and team exercises, giving staff a better understanding of themselves, each other, and people in general. This increased empathy creates better staff retention, workplace culture, customer service, and sales opportunities. We’ll help you institute best-practice hiring procedures, stand-in on employee reviews, negotiate salaries, and even support you in disciplinary action when necessary. Your practice can only be as healthy as your people. Find what drives and motivates from within and create an environment you’re excited to be a part of each day.
Management Systems
Appraise your systems for scheduling, treatment plans, patient flow, and accounts receivable. Many times a small tweak solves a large issue. Other times, a completely different structure better suits your practice goals. And sometimes, there’s no system at all. Whatever the case, we’ll get you there. Your entire team will train on new protocol to ensure consistency, predictability and buy-in across your practice. Staff will be empowered with resources and support. We’ll continue to evaluate, based on your team’s feedback, and continue implementation until success and understanding is universal.