Workshops
Liz lights up when given the opportunity to teach and empower. Her engaging presentation and affable personality makes her enjoyable to watch. Liz has experience in all sectors of a dental practice, so her courses never feel one-sided. She understands how every decision flows throughout the practice and affects doctors, staff, and patients alike.
Her course material comes from managing over 12 practices, and implementing standards that reach specific, measurable goals. Liz’s unique approach blends communication with process, the two most important underlying principles of a successful dental practice. One without the other, and practices become stagnant. Every course includes takeaways from each area, with increased understanding of how to speak to customers and how to consistently approach daily objectives. Her easy-to-implement strategies unite staff in a common goal. Your team will find relief, with systems that actually work and improve efficiencies across the board.
You will see her heart for people, that’s never lost in improving bottom lines. You’ll leave a talk from Liz feeling heard and understood, without ever saying a word. You’ll save money, improve patient experience, and retain happy, empowered staff with just one class.
Course 1: Dynamic Patient Communication
Doctors and all staff members
- Facilitate team member personality tests to increase understanding
- Align team communication with expected patient outcomes and goals
- Develop consistency and clarity in patient communication across team
- Increase customer service skills that lead to higher patient satisfaction
- Help patients prioritize their health by focusing on dental treatment
Course 2: Scheduling to Decrease Stress and Improve the Patient Experience
Doctors and all staff members
- Lower patient wait time and lower stress within the practice
- Learn to take control of the practice schedule and stop working around patients’ schedules
- Create consistency with scheduling across team members
- Educate staff on other team member’s responsibilities
- Increase productivity throughout the practice
Course 3: Running an Effective Accounts Receivables System
Doctor and front office staff
- Learn to set clear expectations with timelines for team members and patients
- Improve communication with patients
- Establish or fine-tune in house payment arrangement guidelines
- Establish consistent billing systems
- Empower staff with appropriate collection methods
Course 4: Breakdown of Treatment Plan Presentations and Who’s Responsible
Doctor and all staff members (including hygienists who may present in unusual circumstances)
- The doctor treatment plan presentation
- The financial presentation
- Appropriate settings for each presentation
- Steps to follow for each
- Leaving a patient with a clear plan for financials
Course 5: Patient-Flow Training
Doctor and all staff members: (Master course, combining all other courses. Can be presented as a 2-day workshop or an abbreviated, stand-alone training)
- Learning to create a positive patient experience from beginning to end
- Over-the-phone communication training
- Team member consistency throughout the patient appointment
- Utilizing the other 4 courses throughout the patient appointment
- Setting goals and expectations for return visits and patient follow-up
